At Britannia Gifts, we value your trust and strive to provide a smooth and reliable shopping experience. If your purchase does not meet your expectations, this Return & Refund Policy explains how returns, refunds, and cancellations are handled for orders placed through our website.
Return Period
You may request a return within 30 days of receiving your order.
Requests submitted after the 30-day return period may not be eligible for a refund.
Return Eligibility
To be eligible for a return, the item must:
- Be unused, unworn, unwashed, and in its original condition.
- Be returned in its original packaging.
- Include all original tags, labels, manuals, and accessories (where applicable).
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
Items that do not meet these requirements may not qualify for a refund.
Non-Returnable Items
Returns cannot be accepted for:
- Items showing signs of use, damage, misuse, or alteration after delivery.
- Items returned without original packaging, tags, accessories, or components.
- Items returned more than 30 days after delivery.
This policy does not affect any statutory consumer rights that may apply under applicable law.
Return Shipping
Once your return request has been approved:
- A prepaid return shipping label will be provided where applicable.
- Return shipping is free of charge.
- No restocking or handling fees are charged.
- No fees will be deducted from approved refunds.
Please do not return items without first contacting our customer support team, as unauthorized returns may experience delays or may not be accepted.
How to Start a Return
To request a return:
- Contact our customer support team with your order number and the reason for your return.
- Wait for return authorization and instructions.
- Securely package the item in its original packaging.
- Attach the provided return label (where applicable) and ship the package.
Exchanges
We do not currently offer direct product exchanges.
If you would like a different item, size, or variation, please return the original item for a refund and place a new order.
Refunds
After your returned item has been received and inspected:
- Approved refunds are processed within 7 business days.
- Refunds are issued to the original payment method used for the purchase.
- You will receive a confirmation email once your refund has been processed.
Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
If you have not received your refund after this period, please contact us at support@britanniagifts.us.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve the issue promptly, please include:
- Your order number.
- Photographs of the item received.
- Photographs of the original packaging.
- A photograph of the shipping label.
After reviewing the information, we will provide an appropriate solution, which may include a replacement or a full refund.
If a shipment is marked as delivered but has not been received, we may work with the shipping carrier to investigate the delivery before determining the appropriate resolution.
Order Cancellations
Orders may be canceled before they have entered processing.
Once an order has been processed or shipped, it can no longer be canceled. If you no longer wish to keep the item, you may request a return in accordance with this policy after delivery.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Store Name: Britannia Gifts
Business Address:
UNIT 2, 300 Vauxhall Bridge Rd
London, England SW1V 1AA
United Kingdom
UK Phone: +44 7760 858897
USA Phone: +1 (866) 448-5031
Email: support@britanniagifts.us
Business Hours:
Monday – Friday: 11:30 AM – 8:00 PM
Saturday: 11:30 AM – 6:00 PM
Sunday: 11:30 AM – 5:00 PM
