At Britannia Gifts, we are committed to providing a transparent, reliable, and efficient shipping experience. Every order is carefully inspected, securely packaged, and dispatched with care to ensure it reaches you in excellent condition.
This Shipping Policy explains where we ship, our processing times, estimated delivery times, shipping costs, and other important information.
Shipping Destinations
We currently ship to customers in:
- United States
- United Kingdom
At this time, we do not ship to other countries.
Shipping Cost
Standard Shipping is FREE on all orders.
There are no hidden shipping charges. The shipping cost displayed at checkout will be $0.00 (Free Shipping) for eligible destinations.
Currency
- Orders placed on our United States store are processed in U.S. Dollars (USD).
- Orders placed on our United Kingdom store are processed in the currency displayed at checkout.
Order Processing (Handling Time)
All orders are processed within 2 business days (Monday–Friday).
Orders placed on weekends or public holidays begin processing on the next business day.
Processing begins after your order has been successfully placed and payment has been authorized.
Order Cut-Off Times
To help provide accurate delivery estimates, the following order cut-off times apply:
United States
- Cut-Off Time: 2:00 PM
- Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Orders placed after the daily cut-off time will begin processing on the next business day.
United Kingdom
- Cut-Off Time: 12:00 AM
- Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Orders placed after the daily cut-off time will begin processing on the next business day.
Transit Time
After an order has been processed and shipped, delivery typically takes:
- 3–5 business days
- Shipments are dispatched Monday through Friday.
Total Estimated Delivery Time
The estimated delivery time for both the United States and the United Kingdom is:
5–7 business days
Estimated delivery dates shown during checkout are based on:
- Order cut-off time
- Processing (handling) time
- Carrier transit time
- Weekends and applicable public holidays
Please note that delivery estimates are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become available in the carrier’s tracking system.
Delivery Information
Please ensure that your shipping address is complete and accurate before placing your order.
Britannia Gifts is not responsible for delays or failed deliveries resulting from:
- Incorrect or incomplete shipping addresses provided by the customer
- Carrier disruptions
- Severe weather conditions
- Public holidays
- Natural disasters or other events outside our reasonable control
If a package is returned to us because of an incorrect address supplied by the customer, additional shipping charges may apply for reshipment.
Lost, Missing, or Damaged Orders
If your order arrives damaged, you receive the wrong item, or your shipment appears to be lost, please contact us as soon as possible.
To help us resolve your request quickly, please include:
- Your order number
- Photographs of the item (if applicable)
- Photographs of the shipping packaging and shipping label (if applicable)
We will work with the shipping carrier to investigate the issue and provide an appropriate resolution, which may include a replacement or refund where applicable.
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Store Name: Britannia Gifts
Address:
UNIT 2, 300 Vauxhall Bridge Rd
London, England SW1V 1AA
United Kingdom
UK Phone: +44 7760 858897
USA Phone: +1 (866) 448-5031
Email: support@britanniagifts.us
Opening Hours:
Monday – Friday: 11:30 AM – 8:00 PM
Saturday: 11:30 AM – 6:00 PM
Sunday: 11:30 AM – 5:00 PM
